It’s hard to think of a period of change more exciting than the one we’re living through right now. In the past ten years alone, we’ve seen the mobile phone go from a simple portable, pocket-sized telephone to an ultra-powerful computing device. Once upon a time, leaving the house with a phone was unthinkable, but now the opposite is true. Technology has infiltrated and permeated every aspect of our lives, and the world of business is no exception. In fact, business has always been quick to adopt new technologies, and many businesses are dependent on their IT systems to continue operating as normal, with many processes and procedures streamlined by computer networks.
As with anything on which you’re dependent, it’s important to have support for your IT systems on hand in case anything goes wrong. If you had a leak in the bathroom, you would call a plumber. If a fuse box went awry and shut down your building’s ceiling lights, an electrician would be your first port of call. With your computers, you want IT specialists to deal with your networking and computing issues, whether that means having a monitoring team on hand at all times or one available to respond to issues when they arise.
Ad Hoc IT Support
Ad Hoc IT support is a reactive method of solving your IT problems. IT support in Sydney often involves responding to overheated systems, particularly in the CBD during summer, when overheated computers sometimes simply give up. In this case, the ad hoc response team would provide either remote or on-site assistance to your business in order to get you up and running once more. With this kind of IT support, the responsibility for system maintenance is on you as the client, not on the IT team, with server checkups and regular anti-malware software installation and updates being key to the continued health of your computer network. Ad-hoc IT support is ideal for businesses where round the clock monitoring isn’t feasible, as it allows you to receive professional, experienced help when you need it.
Managed IT Support
If you’re running a business that has multiple computers, multiple servers, or is particularly dependent on the maintenance of your IT system, perhaps managed IT support would suit your needs best. With managed, or monitored, IT support, your computer network is maintained and checked regularly by a team of professionals to prevent any issues from arising, or catching them before they do. This allows your business to get on with its day to day operations without fear of a computer issue, as the system will be monitored at all hours, and subject to the same scrutiny and security measures as the IT team’s own computer network. This support is proactive and prevents the majority of computer issues. The best of these packages actually includes a reactive support option as well, so that in the event that your computer system does crash, you’ll receive support from the IT team to get your computers back to work as soon as possible.